Cluster Sales Manager ( Corporate, MICE, Events and F&B)
CLUSTER SALES MANAGER
Parmelia Hilton Perth, DoubleTree by Hilton Perth Northbridge & DoubleTree by Hilton Perth Waterfront
As a Cluster Sales Manager you will be responsible for generating business and maximising revenue potential principally from the Corporate, MICE, Events and Food and Beverage market segments. You will seek opportunities to deliver accommodation and incremental F&B revenues for all three properties. As a Cluster Sales Manager you will pro-actively convert enquiries into confirmed business and consistently strive to develop relationships with new and repeat customers to increase revenue and demand.
As a Cluster Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Strive to create exceptional experiences for our guests and key account holders – making their experience one to remember.
- Proactively build a rapport with clients, establishing their needs, sell the benefits of the hotels and convert the business.
- Handle all local accounts, getting to know the major players, bookers and continue to build the relationship through telephone, email and personal contact, whichever is most appropriate.
- Entertain clients within the hotels as relevant to the account.
- Visit clients on a regular basis at their place of work.
- Respond to all enquiries within 48 hours with customised quotes and follow up within 48 hours to establish interest and to try to convert the business.
- Deal with clients in a warm, friendly but efficient way, always displaying professionalism and thereby ensuring conversion and repeat business.
- Handle all complaints or issues within 24 hours in an effective manner.
- Participate in the marketing plan/strategy for each hotel each year and help formulate action plans to increase the business.
- Be target driven and committed to meeting performance criteria in relation to revenue for rooms and events and the hotels’ total revenue being mindful of profitability.
- Use the Delphi Sales System to ensure all leads are followed; traces followed up and generally use the system to its best advantage.
- Use your initiative to find ways of promoting the hotels to clients, both current and prospective, and liaise closely with the Marketing and Communications Manager to do the same.
- Coordinate the Hilton Honors event planner allocation of points and any follow up required
- Develop new business as well as growing existing business, including meeting “call” and entertainment targets.
- Be innovative - try new strategies and don't be scared to make mistakes or experiment
- Prepare the reports as necessary to update all on your success and progress
- Keep the account management records up to date within the Delphi system.
- Maintain and update the mailing list.
- Obtain and pass on leads for other Hilton properties.
- Be aware of competitor activity and conducts competition checks as required.
- Adhere to credit policies.
What are we looking for?
The successful candidate will be client and guest focused and will collaborate with the hotel team to drive the sales success of the hotel by building and maintaining excellent relationships across the Corporate, Events, Meeting and Catering functions.
Do you have?
- Recent Hospitality Industry experience in a proactive sales role
- A degree, diploma or certificate in business, commerce, hospitality, business, hotels or another related field.
- A track record of engaging with clients, guests or customers; in person, by email and telephone.
- Previous success in working with and successfully achieving targets.
- Strong communication skills.
- Commitment to delivering a high level of customer service
- Excellent personal grooming
- The flexibility to respond to a range of different situations
- The drive and ability to work under pressure using your creativity, tenacity and initiative
- Previous experience with Microsoft suite, OnQ and Delphi systems is highly desirable.
- An ability to work on a full time basis, generally Monday to Friday; however the role requires some flexibility to cater to business and occasionally entertain clients at evening functions.
Join Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality! At our core, we are a business of people serving people. DoubleTree by Hilton and Hilton Hotels & Resorts are honoured members of Hilton’s portfolio, and are united in Hilton’s mission to be the world’s most hospitable company by positively impacting the lives of our guests, team members, owners, and the communities in which work and live!
As a Hilton team member, you can expect to receive:
- A competitive industry salary and generous annual leave benefits,
- Team member discounts on global Hilton Worldwide room rates and generous discounts on Food and Beverage,
- Long term career development planning and opportunities, and
- An investment in your well being to include flexible working arrangements that support you in making space for what matters most.
