Delta 8/23 - Assistant Director of Spa & Wellness - Arizona Biltmore
The award-winning Spa Biltmore is looking for an Assistant Director of Spa & Wellness to help lead the team at the historic, Arizona Biltmore!
Located in the heart of uptown Phoenix since 1929, this gorgeous Waldorf Astoria is fresh off a multi-million dollar renovation, that includes a brand new 15,000 square feet state of the art, spa and fitness center. This massive 39-acre property boasts 738 rooms, over 200,000 square feet of meeting space and 6 food and beverage outlets, 8 swimming pools, and two 18 hole championship golf courses.
In this exciting role, you will oversee a team of up to 40+ and report directly into the Director of Spa & Wellness. The ideal candidate will be a talented, engaging leader with a passion for providing exceptional service. At least 3-5 years of Spa management required, membership experience preferred, and Forbes service training is a huge plus!
For more information on the property, please visit:
Join Fortune's #1 Best Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, 4+ weeks of PTO, tuition reimbursement, and Hilton travel benefits!
What will I be doing?
Assists the director to ensure the efficient day to day operation of the facility in accordance with local, state and federal health and cleanliness standards. Specifically, you would be responsible for the following:
- Participates in sales, marketing, merchandising, pricing, programming, leading fitness classes, conducting inventory and recording and tracking financial statistics.
- Interviews, trains, supervises, counsels, schedules and evaluates staff.An Assistant Director of Spa is responsible for overseeing the massage and facial departments.
- Supervise the inventory and distribution of professional products.
- Constantly pursue the company's best interest in creating product savings.
- Effectively manage the day-to-day operations/spa scheduling.
- Assists in complying with budgetary guidelines.
- Interact with guests in a friendly, service oriented manner.
- Develop and implement therapist's short and long-range goals and objectives.
- Attend all scheduled spa and hotel staff meetings.
- Conduct departmental meetings once a month. Minutes to be published from each meeting within one week after the meeting indicating action items.
- Conduct a daily walk through of the club operation to ensure cleanliness, conservation, and maintenance of the facility and maintenance of equipment using a walk about checklist.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
