Director - Retail Operations
Consistently named as one of the 100 best companies to work for by Fortune magazine and Great Places To Work®, we were recently named the #1 workplace for Parents as well as the #1 workplace for Diversity.
What will I be doing?
As our Director of Retail Operations, you will establish, direct and monitor daily operations and standards for all retail outlets and support areas to ensure guest satisfaction and maximum profitability. You will buy, order, inspect, price and display merchandise, overseeing inventory and selecting and overseeing vendors. Additionally, you will also plan and execute annual operating budget, retail strategy and marketing and merchandising plans. Specifically, you would be responsible for performing the following tasks to the highest standards:
Operations – In conjunction with Hilton Retail and Resort Leadership, establish direct and monitor daily operating standards for all shops, tenants and retail support areas. Includes but not limited to:
◦Appropriate shop hours and staffing to maximize sales and minimize expenses
◦Recruit, hire, train and develop a talent based organization dedicated to delivering excellent customer experience and financial results
◦Manage and coach selling performance of individuals and metrics of each shop, drive excellence in customer service levels and top performing sales results
◦Responsibility for meeting financial revenue, COS and GOP budgetary goals
◦Appropriate shop hours and staffing to maximize sales and minimize expenses
Planning – Establish annual and seasonal retail plans to achieve defined financial goals. Planning would include:
◦Annual operating budgets – P&L analysis, monthly forecasts
◦Annual buying plans – including optimum inventory, COS, turn
◦Seasonal merchandise plans for changing the look and feel of each shop via floor moves, vendor changes and/or decor
◦Marketing efforts to help drive sales and increase awareness of shops and product
Buying – Direct and monitor buying activities on site and provide information and feedback to corporate buyers where appropriate and needed. This would include, but is not limited to:
◦Defining trends and developing vision for merchandise assortment
◦Sourcing and selecting appropriate product for shops
◦Market analysis to define new growth opportunities
◦Vendor strategies to maximize margin and profit
Merchandising – In conjunction with Hilton Retail and Resort Management, direct and monitor merchandising activities on site and provide information and feedback to Buyers where appropriate and needed. This would include but is not limited to:
◦Present and maintain all merchandise in a superior manner in each shop
◦Build visual merchandising skills on team
◦Partner with Buyers to define best buying strategies for each of the shops, research new shop concepts for future development if needed
◦Provide Buyers with information on local market trends, customer profiles and new vendors
◦Approve any purchase orders placed locally (within financial guidelines established)
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
