Food and Beverage Team Leader

About Hilton Hotels

Our team members are changing the world one stay at a time. They’re engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you’ll have more than just a job. You’ll have a challenging and rewarding career in the hospitality industry.

About the role

 As a Food & Beverage Team Leader – Event Operations, you will be responsible for ensuring your team are engaging our guests during their stay, event / function at the Hotel. You will monitor them as they conduct various types of Food & Beverage service for a wide variety of events, while ensuring brand standards are met to the highest quality. Reporting to the Event Operations Supervisor or Floor Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment.
Duties/responsibilities
• To liaise with the floor manager/supervisor and clients during an event to ensure that all requests and needs are carried out to the clients satisfaction
• To assist in running events, ensuring all guests receive their requirements in a timely manner, according to Hilton Meetings/Catering and Hilton Sydney standards
• To ensure that all operational team members meet and exceed our guests expectations.
• The service of  food and beverages at all events and functions including buffets, breakfasts, lunches, dinners, cocktail parties, morning and afternoon teas and any other functions which occur.
• The ability to engage with our guests through conversation and illicit feedback to assist in service recovery
• Delight guests with extraordinary service by giving a little more of your best with every service you provide
• Interpret floor plans and Event Orders and direct team members and assist in placing furniture in position according to function type and number of guests.
• Direct and assist set up of rooms according to Event Orders and function requirements including tables, chairs, table settings, buffets, coffee stations, water stations.
• Direct and assist placing of air walls, dance floors and stages according  to directions given and/or floor plans
• Ensure strict time constraints for set ups are met
• Check set ups and cleanliness prior to the commencement of functions to ensure function rooms meet and exceed requirements as per Event Orders

Skills/experience

• Experience in running event
• Experience supervising a team in an F&B environment
• Friendly, positive, energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Previous food hygiene experience
• Excellent communication skills - the ability to engage with our guests through conversation
• Knowledge of alcoholic beverages and mixing of drinks
It would be advantageous for you to demonstrate the following capabilities:
• Experience in a similar position within a 5 star hotel or resort environment
• Passion for delivering exceptional levels of guest service

Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected’ we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’, ‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’. As a Hilton team member you can expect to receive;
• A competitive industry wage and generous annual leave benefits
• Team member only discount - global Hilton room rates
• Discounts of up to 50% on products and services in participating Hilton Worldwide outlets
• Access to Hilton University training, offering more than 3000 learning programs
• Career development planning and opportunities