Group Conference and Events Planner - Waldorf Astoria Edinburgh - The Caledonian (12 month FTC)

Customer Focus:

• To fully understand the needs of the luxury customer and strive to exceed those expectations at all times
• Be versatile and positive in developing and managing customer relationships with a high standard of communication both written and oral.
• Conduct show rounds of the venue with prospective and existing clients ensuring these are centred around the clients specific needs and requirements.

Event Management:

• Event organisers must be able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail. They must work well under pressure, ensuring the smooth and efficient running of an event.
• Liaise with all other departments in the hotel in the lead up and during the event to ensure smooth transition between events and locations within the hotel including holding pre-conferences with event organisers and the wider hotel team.
• Producing Event Orders to ensure the wider hotel team have all relevant information in order to successfully run and deliver a luxury experience.
• Managing and liaising with external suppliers required for events and overseeing the logistics of their role in the specific event.   
• Conduct post-event evaluations to determine how future events could be improved

Administration:

• Manage billing and charging of all groups, conferences and events they are responsible for.
• To comply with all systems, procedures and GC&E best practice as laid down by Hilton Worldwide.
• Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems.

General other responsibilities:

• To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up
• Promoting Hilton Worldwide Values as the foundation of the organisations culture.
• Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example
• Maintain excellent team spirit by supporting and encouraging all Team members
• Attend all relevant training and development activities as required

A Groups, Conference & Events (GC&E) Planner with Waldorf Astoria Hotels and Resorts will be responsible for all the pre management and planning in the areas of groups, conferences and events as well as maximising revenue from these contracted groups and events, this will include but is not limited to the management of room blocks, catering, decor, operational requirements and use of all hotel outlets such as spa or restaurant.