Guest Service Agent
A Guest Service Agent is responsible for ensuring the guest experience whilst they enjoy the Hotel’s Recreational facilities, including the Pool and Spa area. You will be responsible for the distribution of Pool towels to resort guests and provide them with a warm and sincere welcome. Monitoring the guest needs and safety is paramount to this role.
What will I be doing?
As a Guest Service Agent, you will be responsible for greeting guests immediately with a sincere and friendly welcome.
- Assist guests their needs related to the pool / beach area
- Respond to guest requests, comments, and concerns in a timely manner
- Maintain cleanliness of general pool / beach area including emptying used pool towel bins, organizing pool / beach furniture, collecting towels, and neatly arranging the pool towel storage shelves
- Confirm guest registration prior to issuing resort property
- Monitor product inventory in order to minimize the loss of resort property
A Guest Service Agent serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High School Graduate or equivalent required
- Must maintain a neat, clean and well-groomed appearance
- Intermediate English language skills
- Basic computer knowledge
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous customer service experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
