Guest Service Agent

A Guest Service Agent with Hampton Inn and Suites provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will it be like to work for this Hilton Worldwide Brand?

At Hampton, our mission is to satisfy every Guest, every time. In fact, we've made satisfaction a promise with our unconditional, 100% Hampton Guarantee. No matter which of our over 1,800 Hampton locations in the Americas, Europe, and Asia-Pacific you visit, you'll find incredible value, friendly service, free breakfast and Internet, our Clean and Fresh Hampton Beds', and well-appointed rooms.

If you appreciate friendly service and are commitment to satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton. Because it's with Hampton where our Guests know we love having them there.

What will I be doing?

As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all heath and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary