Housekeeping Floor Supervisor Trainee

This is a temporary internship:

A Housekeeping Floor Supervisor Trainee with Hilton Hotels & Resorts will be trained to be responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

 

What will I be doing?
As a Housekeeping Floor Supervisor Trainee, you will be trained to be responsible for supervising room attendants, to deliver an excellent Guest and Member experience. You would also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Shared Supervision and allocation of tasks of Room Attendants

• Daily allocation of rooms and deep cleaning tasks to team members

• Manage guest requests, including VIP amenities and communicating them to the relevant team members

• Routine inspection of guest bedrooms to ensure they meet standards

• Aware of all room categories and amenities

• Achieve positive outcomes from guest queries in a timely and efficient manner

• Carry out lost property procedures

• Ensure guest laundry is cleaned and delivered in a timely manner

• Report maintenance issues to Maintenance/Engineering Department

• Assist Head Housekeeper with training requirements

• Represent the needs of the team to others in the hotel

• Comply with hotel security, fire regulations and all health and safety legislation

• Assist other departments wherever necessary and maintain good working relationships