Internship - Engineering Management - min 6 months
- 📅
- Jul 30, 2018 Post Date
- 📅
- HOT04MJN Requisition #
What
will it be like to work for Waldorf Astoria Amsterdam
Waldorf Astoria Amsterdam opened on May 1st 2014. You are a part of a
young dynamic team and working at one of the top luxury hotels in Amsterdam. As
Waldorf Astoria Hotels & Resorts is a part of the Hilton Worldwide Hotel
Group lovely benefits will apply, like discount on hotel rooms and Food and
Beverage.
Waldorf Astoria provides guests the exceptional environment and the
personalized attention of true Waldorf service that creates a singular
experience. If you understand the value personalized attention and know how to
treat even the most extraordinarily different experiences with the same rich
level of customer service, you may be just the new colleague we are looking
for.
What will I be doing?
Provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Attend mandatory daily briefings and departmental meetings
- Manage the project tracker, daily hand-over with the Technical Service Manager on all processes and deadlines
- Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards
- Manage SmartButler, calls, follow up, closure of GSC tickets in time
- On a day-to-day basis, liaise with the Technical Service manager to discuss any work required
- Manage purchasing, follow up with suppliers, processing invoices after sign off by the Technical Service Manager
- Amenity arrangements on failed tickets, creating personalized guest cards, follow up with FO/Operator
- Receive calls from all departments on R&M requests in able to put in Smartbutler
- Main contact for suppliers, creating planning in MS Outlook
What are we looking for?
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Ability to work under pressure and deal with stressful situations during busy periods
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Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems
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Any additional language(s) is (are) beneficial
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Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards
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Gains and maintains a broad cultural awareness
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A broad knowledge of the city of Amsterdam, in order to provide a spotless guest experience
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Maintain good communication and working relationships with all hotel departments
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Pro-active mindset needed
- Hilton GO Membership: reduced room rates in all Hilton hotels Worldwide for yourself as well as Family & Friends
- Competitive starting salary and all holiday entitlement
- Flexible work hours
- Travel expenses covered
- Healthy lunch and dinner options
- Young and vibrant team
- Awesome team member parties throughout the year
- Development opportunities including Hilton University
- Working for the number one hotel in Amsterdam
