Internship - Front of House Management - min 8 months

What will it be like to work for Waldorf Astoria Amsterdam
Waldorf Astoria Amsterdam opened on May 1st 2014. You are a part of a young dynamic team and working at one of the top luxury hotels in Amsterdam. As Waldorf Astoria Hotels & Resorts is a part of the Hilton Worldwide Hotel Group lovely benefits will apply, like discount on hotel rooms and Food and Beverage.
Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the new colleague we are looking for.

 
What will I be doing?
As Front Office Intern, you will provide guests with a memorable stay, to make sure experience is personalized to their needs throughout their stay at the hotel, by ensuring that the team responds efficiently to their enquiries and advises them of the amenities and benefits offered by the hotel. Therefore, must perform the following tasks to the highest standards:

• Know the opening times of the different outlets, which also means recognition and taking action if someone is late or absent, support all departments where needed, therefore especially all round experience is very important, recognise guests, anticipate their needs and be pro-active.

• Follow Waldorf Astoria standards.

• Know what you're selling, be familiar with all the different products and services that are offered at the WAA. Make sure all team members are compliant with the WAA service and grooming standards.

• Support the operational departments. When needed, anticipate their needs.

• Collect, read and understand all communications on a daily basis. Support the Front of House Manager with his daily communications and agenda.

• Get appropriate information, make a purchase order, fill out a petty cash, be familiar with all the different systems used in the operations and know who to go to and talk to regarding financial figures.

• Use Microsoft Word for the different promotions; making menus, posters etc., excel for overview and financial figures, acrobat for the B&D events and Outlook for the internal mail.

• Overall knowledge of the different machines in the office, know how to send a fax, how the different printers work and which one to use when, what to print in house and what externally and simple things like making copies.

• Set priorities, while having a lot of different projects and tasks.

• Work on several different projects and implement them.

• Be decisive during the projects as well as on the floor.

• Keep the overview on the floor as well as during projects.

• Think out of the box, see difficulties as challenges and find solutions, try to find an innovative and different way to present something, so the other team members as well as the guests will be impressed, come up with new ideas.