Kids Club Manager
The Kids Club Manager is responsible for managing the recreational operations, team, and training to deliver an excellent Guest and Member experience while generating revenue and operating within the annual budget.
What will I be doing?
As a Kids Club Manager, you are responsible for managing the daily operations, team, and training to deliver an excellent Guest and Member experience. A Recreation Manager will also be required to operate within the annual budget and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage operations effectively
- Focus on meeting and exceeding agreed revenue targets
- Operate within the departmental annual budget
- Manage customer feedback effectively to ensure continuous service and programme improvement
- Liaise with other hotel departments and local attractions
- Ensure customers and guests receive friendly and consistent personalised service from all team members
- Oversee the recruiting, managing, training and development of the team
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
- Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
What are we looking for?
A Kids Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Management experience within the leisure sector
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Passion for customer service
- Ability to close a sale
- Understanding of a children's environment
- Understanding and complying with OFSTED , ROSPA and EHO
- Ability to meet financial targets
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
