Night Receptionist / Porter - Hilton Bracknell

A Night Receptionist/porter provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?

“We are Hilton! We are Hospitality!”

We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Interested in learning more or to hear it straight from our team, click on the link below:

https://youtu.be/lLlit9Ygcs4

Why join the Hilton family as a Receptionist/ Porter?

·         “It’s your world” –Your next role could be as a Front Office Shift Leader or Supervisor, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries

·         Personal Development programmes for Receptionists, Shift Leaders and Managers.

·         Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts

·         Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts

·         28 days holidays including bank holidays (increasing yearly)

·         Complimentary meals on duty and uniforms provided

·         Upselling incentives

What will I be doing?

• Be the face of our hotel and ensure a memorable reception experience for Guests
• Provide a high level of customer service at all times
• Deliver of guest mail, newspapers and express check out bills to rooms
• Demonstrate a high level of customer service at all times
• Collect and deliver room service/ breakfast cards
• Keep clear and tidy common areas (lobby, toilets)
• Assist Night Management with fire walks, and, in case of an emergency
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Assist with Health and Safety Checks and Night Walks
• Inform guests about hotel room categories, room rates, packages, promotions and other hotel facilities
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

As a Night Receptionist/Porter you will work 5 days per week, including, but not always, weekends and bank holidays. Shifts are usually from 11pm to 7am.