Regional Director of F&B Continental Europe (based in CE)
About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,980 properties with more than 950,000 rooms in 117 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors
Position Statement:
The position is to support the Senior Director F&B Openings, Development & Operations CE deliver the EMEA F&B strategy, implement Hilton Food and Beverage standards and policies, support new openings and capex development and work with properties drive best in class offers and concepts delivering high guest satisfaction scores and feedback. The role will focus on all three hotel categories working with CE SVP, Ops VPs, AGMs, GMs, DOs and F&B teams. As part of the Brands and Central Operations function the role will be owner agnostic and work with owned, managed, leased and franchised properties.
Position Summary:
• Support and contribute to the overall EMEA F&B Strategy and customize for the CE market
• Work with F&B Brand Services to carry out market analysis, create and identify successful and relevant F&B concepts for all categories of properties
• Support the Openings & Development team as per the operations element of the F&B Development and Opening Process
• Support properties implementing all F&B Brand standards, HACCP, local H&S and Food Safety legislation policies
• Ensure properties comply with all F&B procurement deals and identify new supplier opportunities for F&B looking at local, trends, sustainability, health and regional market dining preferences
• Support the VP F&B Strategy & Development EMEA drive all F&B initiatives into the properties and follow up for consistency and compliance
• Support F&B marketing campaigns and work with third parties, Hilton marketing, PR & Comms and CELP teams to drive revenue, loyalty and great F&B awareness for our guests
• Analyze and act on hotel F&B performance in relation to financial, guest satisfaction, team member, H&S and other data to drive overall quality and profit results
• Work with finance on productivity and benchmarking in relation to labour, gross profit and F&B costs and put in place any actions to improve but not sacrificing the guest experience
• Supports the Senior Director of Culinary implement new menus, food programmes, central menus and TWP 30 F&B goals.
• Support HWS with great meeting & event F&B and banqueting by supporting all EMEA culinary programmes and initiatives in this space such as Meeting Simplified and Eventready
• Support new technology and digital programmes for F&B including innovation around bar and kitchen equipment
• Work with SVP Ops, Commercial, Finance and Property teams to set budgets, ROIs , feasibility studies, forecasts and financial performance reviews
• Work with property leadership teams and HR to identify and develop talent within the F&B teams and ensure an effective and supportive performance driven culture to deliver great F&B within property. Cultivate an environment that attracts and retains best in class talent within Hilton F&B. Support in recruitment and development programmes.
• Keep up to date with industry trends and competition within the local markets and share with properties
• Lead by example being passionate about quality F&B and demonstrating to properties when they are falling short and put in place corrective action to improve
Key Business Partnerships
• VP F&B EMEA
• Senior Director F&B CE
• EMEA F&B Team
• F&B Global Brand Team
• EMEA Brand and Central Operations Team
• SVP CE
• VP Operations
• Hotel Property Teams
• Hilton Corporate Teams specifically Development, AD&C, GCE, Marketing, Revenue, Finance, HSM
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
• Operational experience in hotel F&B and desirable to have worked in the independent F&B sector. Knowledge of F&B brands would be beneficial.
• Strong networker and relationship builder
• Strong interpersonal skills, both written and verbal communication
• Strong retail skills and commercial acumen.
• Self-motivated, hands on, will roll up his/her sleeves when required
• Ability to multitask and spin a variety of plates during busy periods
• Passion for food and beverage sector
• Able and willing to travel frequently in order to meet the requirements of the role
Required Qualifications
• Minimum Education: Degree or equivalent or clear evidence of having worked their way up in the field of hospitality, F&B or retail
• Strong experience in an F&B managerial level position is required
• Experience of managing teams or projects with a variety of stakeholders at various levels
• Strong knowledge and passion for F&B
• Good commercial acumen, analytical and P&L proficient
• Fluent in English
• PC Self Sufficient and good knowledge of MS Office (Word, Excel, Internet, PowerPoint as a minimum)
• Experience of social media platforms and application to F&B would be a benefit
• Experience of the CE market is essential
Preferred Qualifications
• A second European language would be desirable
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
