Reservation Supervisor
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- Oct 05, 2018 Post Date
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- HOT05NQX Requisition #
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Achieve positive outcomes from Guest queries in a timely and efficient manner
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Accept and deliver all messages correctly and promptly for both Guests and management
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Ensure all wake up calls take place at the correct time
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Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
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Handle emergency calls immediately and relay comprehensive and accurate information, as required
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Demonstrate a high level of customer service at all times
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Comply with hotel security, fire regulations and all health and safety legislation
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Attend appropriate training courses, when required
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Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
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Follow company brand standards
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
