What will it be like to work for this Hilton Brand?It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything. If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it’s at the DoubleTree at Hilton where the little things mean everything.What will I be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:
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Managing and maintaining group and transient inventory controls:
- Daily review and implementation of room accommodation and rate inventory controls in Netrez/OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controls.
- Ensure group inventory and cut-off dates are managed according to demand.
- Implement all blackout dates in Netrez/OnQ and review monthly to determine if adjustments are needed.
- Work with Director of Front Office to ensure that sellout strategies are in place, and that OnQ PMS and Netrez are balanced daily.
- Ensure OnQ FMS and the General Ledger are balanced daily as it relates to past actuals.
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Develop, monitor and adjust sales and pricing strategies:
- Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control. The Revenue Manager will provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.
- Daily review of Delphi/DMPE reports: GRC, Backlog Report (monthly), Daily Transaction reports and Overrides report. Address concerns and action plans with Director of Sales.
- Develop annual transient pricing. Ensure pricing in consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet).
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Provide critical analysis of strategies, room statistics and demand factors:
- Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results
- of implemented strategies.
- Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR.
- Review all tentative and definite group bookings, to ensure that they support implemented strategies.
- Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.
- Analyze past and present trends and make recommendations for future strategies.
- Forecasting: Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMS.
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Competitive and Demand Analysis:
- Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends.
- Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators.
- Maintain historical data on events and performance on any promotions during these demand-generating events.
- SUPPORTIVE FUNCTIONS
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
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- Answer other hotel team member's questions regarding revenue management in a friendly and courteous manner.
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- Provide training to other hotel team members on revenue management procedures and principles, as needed.
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- Ensure that all room’s statistics reports, including OnQ FMS, Report of Operations, and any other related reports are accurate and consistent.
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- Attends property Staff meetings, and other property specific meetings as requested by the General Manager.
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- Ensures that all revenue management related systems are maintained, including OnQ RMS, OnQ FMS, HILSTAR, Netrez, Delphi/DMPE, OnQ PMS, and HIDB. Employ the assistance of the Director of Sales or the Director of Front Office as needed.
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- Contribute to the development of the marketing plan.
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- Maintain an organized and clean work area and hotel environment.
- PHYSICAL REQUIREMENTS:
- Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours
- Physical Activity
What are we looking for?
As a team member serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
- Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
- Excellent organisational and planning skills
- Experience in a similar role with a proven track record
- Knowledge of local market
- Knowledge of hospitality
- Passion for sales and for achieving targets and objectives
- Degree-level qualification in a relevant field would be advantageous
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about DoubleTree by Hilton --- where the little things mean everything. More than 250 properties in countries throughout the world More than 230 million cookies have been served, and still baking! Hotel chain continues to grow rapidly Features the signature Sweet Dreams™ Sleep Experience.
