Sales Operations Manager
Basic Responsibilities
1. Act as the point of contact for the sales operations team.
2. Define quarterly objectives and drive the team to hit key milestones to increase acquisition and activation.
3. Build and help to standardize business reporting for strategic analysis and internal business review
4. Provide recommendations and take actions based on strategic objectives, forecast or performance metrics.
5. Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools.
6. Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with on boarding new sales talent.
7. Work with Finance, HR, and sales management to manage sales incentive programs and compensation planning in order to increase sales productivity.
8. Identify and eliminate sales process bottlenecks and inconsistencies.
9. Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
10. Assist with Salesforce administration and project prioritization.
11. Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders.
12. Partner with sales team members to refine lead qualification process, analyse and report on campaign performances with reporting and dashboards.
13. Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes.
14. Support sales spiff programs by updating performance, reporting, and communications to participants to drive success.
15. Demonstrated success in a sales ops, business ops, or similar role.
16. Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
17. Analytical and demonstrated ability to extract key business insights through data analysis.
18. Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more.
19. Previous revenue recognition experience.
20. Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment.
Specifications
1. Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT.
2. Excellent written and verbal communication skills, including presenting to Director level executives
3. Agile, self-starter who can work independently and collaboratively.
4. Experience with visual analysis applications and sales intelligence software.
5. Advanced Excel skills with a strong understanding of Salesforce, other CRM applications and email marketing strategies. Experience
6. Bachelor’s degree in a hospitality or technical-related field.
7. 5+ years of experience in sales operations and/or business systems preferably in a software/technology
8. Experience building and/or managing a sales operations team.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
