Specialist EMEA Openings & Transitions Central Services

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 6,400 properties with more than 1 million rooms in 119 countries and territories. In the 101 years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 112 million members in our award–winning customer loyalty program, Hilton Honors.

What will I be doing?

This position provides day to day specialist support for new hotels throughout the pre-opening timeline.  Working as part of centralised team of specialists, providing unique brand, management type, language, and regional opening & transitions support.

This position will centrally manage and coordinate the openings & transitions processes agnostically for all hotels, with key responsibilities being: 

•    Day-to-day execution of prioritised initiatives to support onboarding of new hotels. 
•    Completing regular pre-openings tasks and serve these as ‘ready to use’ to new hotels, supporting the new hotel onboarding process, reducing the timeline of the opening process, and ensuring the hotel team are focusing on property specific onboarding milestones.  
•    Coordinating and facilitating brand opening process, leading group and/or pre-recorded consultations and ensuring all openings & transitions milestones and tasks are completed accurately and within the allocated time.
•    Regularly updating and refreshing support materials, knowledge articles and processes to ensure these always reflect the latest brand voice and positioning,
•    Working with stakeholders on cross-functional opening tasks. 

In order to ensure alignment and consistency, and leverage on our resources, this position, as well as all of its direct reports, must be based in the UK and co-located with the wider Brands & Central Operations team and in particular with the EMEA BPS team in Hilton’s Watford office.  

Essential Functions & Skills: 
Support Activities 90%
•    Daily support of hotels in pre-opening / transition 
•    Complete pre opening / transition tasks and milestones on behalf of hotels
•    Ensure process timlines are met and all objectives are delivered on time for a successful opening / transition 
Planning & Organising Activities 10%
Plan daily, weekly, monthly and quarterly openings and transition support schedules and engagements  

Direct Reports:
N/A

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Essential Criteria:
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job:

•    Strong command of English, both written and verbal
•    Additional language capabilities are preferred
•    Associate degree/college diploma or equivalent
•    Qualification specialising in hotel administration and/or business management or equivalent
•    Experience using MS Office (Excel, Outlook, PowerPoint, Teams) with strong Excel modelling skills and PowerPoint/visual skills.