Supervisor(a) de HK
What will it be like to work for this Hilton Brand?It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything. If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it’s at the DoubleTree at Hilton where the little things mean everything.What will I be doing?
As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor would also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
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Supervise Room Attendants
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Daily allocation of rooms and deep cleaning tasks to team members
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Manage guest requests, including VIP amenities and communicating them to the relevant team members
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Routine inspection of guest bedrooms to ensure they meet standards
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Aware of all room categories and amenities
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Achieve positive outcomes from guest queries in a timely and efficient manner
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Carry out lost property procedures
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Ensure guest laundry is cleaned and delivered in a timely manner
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Report maintenance issues to Maintenance/Engineering Department
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Assist Head Housekeeper with training requirements
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Represent the needs of the team to others in the hotel
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Be environmentally aware
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Comply with hotel security, fire regulations and all health and safety legislation
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Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Floor Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Committed to delivering a high level of customer service
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Positive attitude
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Good communication skills
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High standards of cleanliness
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Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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Experience in the hotel/cleaning industry
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Experience in managing/supervising a team in a similar role
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IT proficient
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Willingness to develop team members and self
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about DoubleTree by Hilton --- where the little things mean everything. More than 250 properties in countries throughout the world More than 230 million cookies have been served, and still baking! Hotel chain continues to grow rapidly Features the signature Sweet Dreams™ Sleep Experience.
