Coordinator, Lead Management Services
The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.
What will I be doing?
Do you love customer service and have strong attention to detail? If so, we believe you could be a great fit for a career in Revenue Management at Hilton. As a Lead Management Coordinator, supporting the Lead Management Specialist, your job duties will include data collection, data entry, maintenance of tools, assigning sales leads, and answering the LMS Sales Support line when needed.
Further, your work will seek to deliver extraordinary guest service while improving financial profitability.
More specifically, you will:
- Assign sales leads to appropriate Lead Management Specialist
- Perform word-processing, typing, e-mailing, and data-entry
- Assist internal and external guests with various requests
- Expedite correspondence
- Perform other general office duties and assist with special projects, as needed
- Run and distribute a range of reports daily/weekly/monthly, as assigned
- Data entry using OnQ R&I, Delphi.fdc, Microsoft Word, and Excel. Examples include correspondence, reports, contracts, and internal forms
- Copying and distribution of internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail
- Handle the LMS Phone Support Line periodically, including answering calls on behalf of hotels, answering questions, transferring calls, gathering lead details, and disseminating them to the appropriate team
What are we looking for?
We are seeking visionaries, who are passionate about customer service and who love the opportunity to improve the guest experience. We believe success will demonstrate itself through the following attributes and skills:
- Ability to handle multiple customers and operational demands with a high degree of professionalism, operating frequently with time-sensitive deadlines
- Ability to use time management skills to complete tasks timely meeting required deadlines
- Interpersonal skills to provide overall guest satisfaction for internal and external guests
- Excellent communication skills including reading, writing, and speaking the English language; fully comprehending guest requests, memos, proposals, general correspondence, and similar written materials
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
- One (1) year of sales or related experience
- Can work independently with minimal supervision
- Proficiency with quickly learning new programs when required
- High proficiency with MS Excel, Word, PowerPoint, and Outlook
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Two (2) or more years of experience within hotel sales, revenue management, data management, reservations, or front office operations field
What will it be like to work for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
