Revenue Specialist
The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.
What will I be doing?
Do you love developing relationships and using analytics to advise your clients? If so, you should consider a career in Revenue Management at Hilton. As the Revenue Specialist, you will be responsible for maximizing room revenue and growing RevPAR Index (market share) for each hotel in a portfolio of 14 to 25 properties, depending on the complexity of the market, brand, and services provided. As part of a team, you will build and support our culture of entrepreneurship and excellence in supporting our clients.
You will:
- Form a positive relationship with the hotel teams and other key revenue management partners.
- Achieve the appropriate revenue strategy, including pricing, for all portfolio hotels; and
- Align with all partners on revenue management strategy and pricing.
You will interact with key hotel team members, who include the General Manager, Director of Sales, and Front Office Manager. Other key partners may include Regional Revenue Management team members, management company representatives, and other Commercial Services team members. We believe to achieve a trusting partnership, you will establish rapport with the property teams and demonstrate an understanding of each hotel’s market, unique goals, and challenges.
More specifically, you will:
- Conduct a daily strategy and pricing review for each hotel
- Formulate a plan to improve hotel performance, communicate that plan to the hotel team, and implement the changes in relevant systems, including OnQ R&I, OnQ RM, and GRO
- Send targeted daily communications describing relevant strategy and pricing changes
- On a weekly basis, Revenue Specialists lead RM Meetings, including discussion on future issues such as booking pace, performance statistics, and other hotel-specific goals
What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:
- Effective written, verbal communication, and presentation skills
- Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others • Absolute discretion and confidentiality regarding sensitive information
- Strong problem-solving and resolution skills. Must demonstrate the ability to effectively address any issue in collaboration with others
- Ability to work well under pressure and effectively handle multiple and concurrent tasks
- Strong project/time management, and organizational skills
- Ability to analyze, interpret and explain statistical data, develop strategies, and generate a course of action
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
- High School Diploma/GED
- One (1) year of professional experience in an analytical or revenue-focused role
- Ability to quickly learn new technology, processes, and programs when required
- High proficiency with MS Excel, Word, PowerPoint, and Outlook
- Strong mathematical comprehension
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- BA/BS Bachelor’s degree in Hospitality, Business Administration, Finance, or Economics or two (2) years or more of analytical experience within revenue management, data management, reservations, or front office operations
- Hospitality industry experience
- Proficient in Revenue Management systems, hotel property management systems, and industry-related reports
What will it be like to work for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
