Front Office Manager
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- Sep 22, 2021 Post Date
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- HOT01ZFI Requisition #
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:
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Oversee the entire Front Office operation to maintain high standards
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Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
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Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
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Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
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Set departmental objectives, work schedules, budgets, policies, and procedures
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Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
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Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices
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Maintain good communication and working relationships with all hotel departments
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Monitor staffing levels to meet cover business demands
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Conduct monthly communication meetings and produce minutes
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Manage staff performance issues in compliance with company policies and procedures
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Recruit, manage, train and develop the Front Office team
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Comply with hotel security, fire regulations and all health and safety legislation
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Act in accordance with policies and procedures when working with front of house equipment and property management systems
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Assist with other departments, as necessary
Front Office Managers serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Previous supervisory experience in Front Office within the hotel/leisure/retail sector
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High level of IT proficiency
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High level of commercial awareness and sales capabilities
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Experience of managing people and developing people
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Excellent leadership, interpersonal and communication skills
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Accountable and resilient
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Commitment to delivering a high level of customer service
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Ability to work under pressure
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Excellent grooming standards
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Flexibility to respond to a variety of work situations
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Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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Familiar with Property Management Systems
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A degree or diploma in Hotel Management or equivalent
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
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Living the Values
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Quality
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Productivity
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Dependability
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Customer Focus
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Teamwork
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Adaptability
What benefits will I receive?
You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
