Night Duty Manager

A Duty Manager with Hilton assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

As a Duty Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation while on duty and maintain high standards of service at all times

• Support Team Members in handling Guest requests and enquires to ensure a positive outcome

• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Monitor the appearance, standards, and performance of the Front Office Team Members

• Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area

• Maintain good communication and working relationships with all hotel departments

• Monitor staffing levels to meet cover business demands

• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

• Conduct daily pre shift meetings

• Assist with staff performance issues in compliance with company policies and procedures

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents

• Establish and build relationships with guests to ensure all service expectations are exceeded

• Ensure all team members comply with company safety policies, procedures and guidelines