Hilton Meetings Sales Coordinator - Hilton London Metropole
Hilton Meetings Sales Executive will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions
What will I be doing?
As Hilton Meetings Sales Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The Hilton Meetings Sales Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Hilton Meetings Sales Manager will perform the following tasks to the highest standards:
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- Manage an events schedule to maximise yield
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel show rounds
- Ensure the complete administration and execution of all planned events
- Participate in hotel promotional activities
- Proactively identifies new opportunities to drive repeat/new business from customers
- Strive to convert every piece of business in line with the hotel strategy
- Convert the right pieces of business in order to exceed targets in line with the hotel strategy
- To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
- Versatile and positive in developing and managing customer relationships with a high standard of communication
- Adopt a ‘Sales’ attitude.
- Accountability for achieving GC&E revenue targets through a deep understanding of the product and by increasing conversion at the highest possible rate
- To comply with all systems including Delphi FDC, IDEAS, Meeting Broker procedures and GC&E best practice as laid down by Hilton Worldwide.
- Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems.
- To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up
- Promoting Hilton Worldwide Values as the foundation of the organisations culture.
- Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example
- Maintain excellent team spirit by supporting and encouraging all Team members
A Hilton Meetings Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
- Demonstrated previous experience working in a Sales environment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Demonstrated previous experience working in the Conference and Events function
- Qualification, degree, or certification in a relevant field
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Demonstrated previous experience working in the Conference and Events function
- Qualification, degree, or certification in a relevant field
