Managing Director of Luxury Sales, Americas
***This role will be Remotely Based, except within the state of Colorado***
With more than 600 Sales professionals in offices around the world, our Global Sales Team ensures our owners and operators receive the combined benefits of scale, access, competence, and experience. Our Sales teams are fully engaged in providing a differentiated selling platform for our portfolio of brands. We are focused on being the most global, integrated, and relevant salesforce in the industry, relentlessly driven to grow market share. Our global sales team is consistently recognized as a top-selling and customer-service-focused organization throughout the industry. We conduct business in 42 languages serving 25,000 customers in 119 countries from offices located around the globe. This ensures that the team truly understands the unique needs and opportunities of regions around the world, right down to the local level.
What will I be doing?
- Lead & drive performance of our America’s Luxury Transient sales team (currently 4)
- Lead sales strategy for Luxury Retail, Corporate (BTS) & Wholesale and collaborate with Hilton regional sales leaders to improve performance of the owned and managed luxury estate globally
- Lead all aspects of day to day management of Global Luxury Consortia Partnerships and drive an increase in market share globally from American Express, Virtuoso, Signature & Select
- Support Vice President Global Luxury Sales in all areas relating to Hiltons own Global Luxury Travel Industry Preferred Partner program (Impresario)
- Coordinate & lead Americas Luxury Group sales strategy & development for Hilton key Group Preferred Partners – CWT, BCD, American Express, HB & CD
- Represent Hilton Luxury brands at key Global Luxury Industry events & customer engagement areas within the Americas
- While partnering collaboratively with Hilton Sales leaders on key performance initiatives and priorities, you will be committed to leading strategy covering all segments and channels to improve revenue and profit performance of the owned and managed luxury estate in the Americas, EMEA & APAC
What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:
- Establish a strong mentoring culture within your team, instilling value engagement principles for working with corporations.
- Support the team in achieving goals/sales targets, including complete account qualification to define (at a minimum): number of events, total revenue potential, booking patterns and history, decision-making factors, resources, competition, and event, business, and personal needs.
- Identify, recruit, and assign key talent on the team, and ensure they have what they need to succeed and meet strategic goals.
- Generate business leads for all Hilton domestic and international hotels, and drive focused sales solicitation plans for the distressed, holiday, and need period hotels.
- Facilitate positive relationships with hotels, participating in introductions to clients, conflict resolution, contract negotiation, support of hotels, and closing sales. As well as participating in sales trips to worldwide hotels.
- Champion effective record-keeping and documentation of sales activity through lead and call reports.
At Hilton, we are accessible, responsive, and consultative to all of our partners. You can expect to deliver to:
- Clients – communicate information that will influence a positive buying decision.
- Owners – build significant and individualized partnerships to provide unlimited value.
- Brands – build partnerships using a defined and differentiated sales method and will improve and collect up-to-date knowledge of existing Hotels, New Development, processes/procedures to share with customers to influence positive buying decisions and revenue production.
- Colleagues - become dedicated to a "One-Team" commercial culture while living the Heart of Hilton.
- Hotels – ensure full alignment, shared intelligence, and active engagement to achieve goals.
- Sales Support – efficiently lead non-selling activity in support of driving sales results.
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
- Seven to ten (7-10) years of work experience
- Six (6) years of travel/hospitality industry experience in a revenue-generating or commercial role
- Three (3) to five (5) years of team leadership experience
- Significant sales experience in luxury hospitality
- Experience negotiating sales contracts
- Experience preparing executive-level presentations
- Travel as required
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Experience working in all key segments: Retail, Consortia, Corporate, Wholesale, and Group
- Experience leading a remote sales organization
- In-depth knowledge of Microsoft software applications: Word, Outlook, PowerPoint, and Excel
- Knowledge of adult learning theory, education, and/or training
- Ten (10+) years working in a multi-complex hotel/travel industry environment
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
