Night Manager

Calling all Night Owls!  The soon to open DoubleTree by Hilton Perth Northbridge is seeking a Night Manager.  This stunning new property is the first of its brand in Western Australia and the first new build DoubleTree in Australasia.

DoubleTree by Hilton Perth Northbridge is an exciting and modern new property in the heart of Perth’s cultural and entertainment hub.  This full service hotel has 206 rooms, and is set to bring style and comfort to Northbridge.

About Hilton

Join Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality!  At our core, we are a business of people serving people. DoubleTree by Hilton is an honoured member of Hilton’s portfolio, and is united in Hilton’s mission to be the world’s most hospitable company by positively impacting the lives of our guests, team members, owners, and the communities in which work and live!

About the Role

As our Night Manager you will be the warm and welcoming first point of contact for any general management related queries and overall hotel operations concerns outside of normal operating hours.  Leading by example, you will support and inspire the team to deliver heartfelt and personalised hospitality to each and every guest, by:

• Being present in the lobby during the night shift; be there to ensure every guest receives a warm welcome,

• Demonstrate what it means to be Simply Welcoming by assisting on the desk, and role modelling to the broader night team,

• Proactively resolving guest issues or complaints, and encouraging the team to feel empowered to do the same,

• Briefing all shift team members about incoming and outgoing guests, special requests, including early/late departures and room changes,

• Checking and maintaining guest preferences and profiles so that our return guests get a perfect stay with all of their individual and personalised requests looked after, or, alternatives arranged when this is not possible,

• Act on guest feedback given verbally or through social media channels to make recommendations and improve our guests’ experiences,

• Take care of our Hilton Honors guests, making sure that their benefits are delivered and thoroughly explained,

• Oversee all night audit, front desk accounting related duties and produce nightly reports, as required

• Take ownership of hotel security, complying with fire regulations and all health and safety legislation and instigating these processes as required,

• Handle any management issues or emergencies that arise, recording them as required, and implementing the necessary actions to bring them to resolution, and

• Be a team player - collaborate with other departments, particularly housekeeping, engineering and food and beverage to deliver a seamless guest experience, and

• Maintain awareness of all hotel areas.

Skills & Experience

In addition to exceptional people and communication skills, our Night Manager will have excellent attention to detail, accounting acumen and previous success in problem resolution.  To be successful you’ll also need:

• Previous experience in an equivalent front office or guest relations managerial role, ideally within a hotel's front office environment,

• Experience with OnQ Property Management System is preferred,

• Ability to work overnight shifts, including weekends and public holidays,

• Australian Working Rights,

• A track record of delivering results under pressure and to time constraints, and

• Flexibility to respond to a variety of different work situation including emergencies.

Culture & Benefits

Our team are responsible for living up to the DoubleTree brand essence, to be Simply Welcoming.  Our DoubleTree Icon, the warm cookie on arrival is just that, Simply Welcoming and a reminder of the comforts of home.  Our culture of Creating a Rewarding Experience (CARE) binds our team together in their passion to make a difference to the stay of all of our guests.

As a DoubleTree by Hilton Night Manager, you can expect to receive:

• A competitive industry salary and generous annual leave benefits,

• Team member only discount on global Hilton Worldwide room rates and generous discounts on Food and Beverage,

• A generous bonus and incentive scheme,

• Long term career development planning and opportunities, and

• An investment in your well being to include flexible working arrangements that support you in making space for what matters most.