Senior Director, Revenue Management – GCM

Reporting to the Senior Vice President & Commercial Director Hilton Greater China & Mongolia (GCM), the Senior Director of Revenue Management will maximize total revenue across owned, managed, franchised hotels across GCM region. The Senior Director of Revenue Management will work with Sales, Marketing, Finance and Operations counter-parts to complete the field team that supports and leads these hotels. Additionally the role will ensure that across commercial functions, a coordinated approach is taken to commercial planning and execution through the Commercial Focus structures. The Senior Director must have strong analytical skills and experience resolving day-to-day business challenges while assessing competitive hotel chains and revenue management practices.

This role will participate in property visits, corporate and ownership meetings, budget and forecast reviews and training seminars as needed and will be an integral part of the area operations & commercial team, as well as the GCM Commercial Services Leadership team and the wider APAC Revenue Management team.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

·         Provide training and conduct presentations to other hotel or corporate team members on revenue management procedures, standards and principles, as needed.

·         Ensure that all revenue management related systems are maintained, including RMS, CRS, Delphi/DMPE/fdc, PMS, and HIDB.  Employ the assistance of the Director of Sales, Director of Front Office, Electronic Sales and Marketing Manager as needed

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

Experience working in global matrixed environments with the ability to leverage other cross functional departments.

·         Partner closely with Regional Sales leaders on cross functional initiatives to help meet goals. Develop appropriate market commercial strategies that impact hotel mix of sales to increase revenues and market share.

·         Serve as the Revenue Management expert to regional and hotel leadership. Communicate industry business trends to all properties and make recommendations to maximize revenue opportunities at individual properties.

·         Provide pre-opening and conversion support to ensure effective pricing and revenue strategies are in place prior to hotel opening.

·         Leverage current technologies with best practices to maximize total hotel revenue.

·         Participate in hotel level recruitment and succession planning efforts

·         Lead an ongoing review process to help property teams identify trends and opportunities to maximize revenue for transient, group, and catering segments.

·         Build, grow and deliver competitive pricing structures.

·         Conduct Market Pricing Analysis to determine pricing and compression compared to competitive markets.

·         Develop appropriate owner relationships and serve as the discipline advocate. Ensures the partnership with owners are considered when designing and implementing Revenue Management initiatives and practices.

·         Ensure hotel level forecast reflect current business volumes and trends and anomalies or major variances are questioned and validated. Develop plans where needed to overcome deficiencies.

·         Conduct audits to ensure proper inventory management practices are in place to optimize revenues in distribution, inventory, and yield management systems

·         Ensure implementation of Revenue Management practices, tools, systems and training, where appropriate

·         Excellent oral and written communication skills

·         Excellent organization skills

·         Ability to work well under deadline pressure and/or travel

·         Ability to adapt to extensive travel or schedule changes

·         Appropriate professional appearance and demeanor.

·         Ability to deliver presentations in a concise, well-organized manner.

·         Ability to perform critical analysis.

·         Proficient in Microsoft Word, Excel and PowerPoint.

·         Strong experience or adaptable training in the use of automated systems, personal computers and software programs. 

·         Ability to multi-task