Front Office Agent (m/f) at Hilton Munich Airport
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- Oct 05, 2018 Post Date
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- HOT02X17 Requisition #
A Receptionist with Hilton Hotels & Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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Providing a high level of customer service to offer every guest a unique stay
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Execution of an efficient work flow on a high quality standard
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Responding to any guest enquiries
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Ensure frequent transfer of informaiton and feedback
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Maximiziation of room occupancy and implementation of upselling - methods
What are we looking for?
Receptionists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Previous experience in a customer-focused industry
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Positive attitude and good communication skills
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Commitment to delivering a high level of customer service
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Excellent grooming standards
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Ability to work on your own and as part of a team
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Competent level of IT proficiency
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Fluent German language skills
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
