Sales Coordinator
A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives to the Sales & Catering teams to develop future and repeat business.
What will I be doing?
As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Administrative support to the sales team (catering & events and sales managers) by identifying new contacts, develop sales leads in Delphi, follow-up on contracts, advise prospective customers/clients on deadline (s), and respond to sales opportunities in order to maximise revenue.
- Distribution of the Daily Events Report twice daily to entire team.
- Assist and develop sales leads and contact potential clients to build business relationships on behalf of Sales Team.
- Support sales team when on active field sales to produce quotations and written confirmation and Contractual Addendums.
- Assist with the development and distribution of Group Resume and Group File Handover process.
- Assist with the completion of BEO for hotel events and inter-department meeting requests.
- Produce accurate and timely reports that meet the needs of the Sales Director to include the reporting of appointments, calls made, revenue forecast reports, daily lost report and business leads.
- Monitor customer satisfaction daily (Meeting Planner Survey and SALT)and resolve any outstanding issues to ensure future business on behalf of sales team.
- Arrange and assisted with discovery visit and walk-in request for site visit when sales teams are not available.
A Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Excellent communication skills
- High level of IT skills, including Excel, PowerPoint, and Word
- Proactive approach to meeting deadlines and targets
- Excellent organisational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a sales role
- Relevant degree, in a sales or business discipline, from an academic institution
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
